How to Make Emails Stop Going to Junk on iPhone & iPad Mail

When emails keep landing in your Junk folder on your iPhone or iPad, it can be quite frustrating. But with a few simple steps, you can train your Mail app to recognize important messages and keep them in your inbox. No more missing important emails or constantly checking your Junk folder!

After you’ve completed the necessary actions, your iPhone or iPad should start recognizing your preferred emails as important and stop sending them to Junk. This will save you time and ensure you’re not missing out on important information.


Have you ever been waiting for that one important email, only to find out it got lost in your Junk folder? It’s a common issue many iPhone and iPad users face, and it can be quite annoying, to say the least. Emails are a primary form of communication, both personally and professionally, so when they don’t show up where they’re supposed to, it can disrupt your day-to-day life.

But why does this happen? Well, your Mail app has filtering systems designed to protect you from spam and phishing attempts. While this is great for keeping your inbox safe, it sometimes works a little too well and ends up filtering out emails you actually want to receive. Don’t worry, though! There are some easy fixes to make sure your important emails stay front and center. Whether you’re missing newsletters, work emails, or messages from family and friends, this guide will help you adjust your settings and train your Mail app to recognize the good from the bad. Let’s get started!

How to Make Emails Stop Going to Junk: iPhone & iPad Mail

The following steps will guide you through the process of ensuring that your important emails are no longer sent to the Junk folder on your iPhone or iPad.

Step 1: Mark as Not Junk

Open your Junk folder, find an email that should not be there, swipe left on it, and tap ‘More’. Then, select ‘Mark’ and choose ‘Mark as Not Junk’.

By doing this, you are telling your Mail app that this particular sender is safe and their emails should not be sent to Junk in the future. It’s a simple step, but it’s the first move in training your Mail app to recognize what you consider important.

Step 2: Add Sender to Contacts

Add the email sender to your Contacts by tapping on their name at the top of the email and selecting ‘Create New Contact’.

This step helps the Mail app recognize the sender as someone you know and trust. Contacts are typically given priority in your inbox, so this is an effective method for ensuring emails from these senders land where they should.

Step 3: Adjust Mail Settings

Go to ‘Settings’, scroll down, and tap ‘Mail’. Find the ‘Threading’ section, and turn off the ‘Organize by Thread’ option.

Sometimes, the threading feature can cause emails to be grouped incorrectly, leading to important messages getting buried. By turning it off, you can reduce the risk of this happening.

Step 4: Check Mail Rules

If you use iCloud, go to on a computer, log in, and check your Mail rules to ensure they aren’t filtering out important emails.

Mail rules can be a powerful tool for keeping your inbox organized, but if set up incorrectly, they can also send important emails to Junk. Reviewing them ensures that you’re not unintentionally missing out on important communications.


Improved EfficiencyBy ensuring important emails arrive in your inbox, you’ll spend less time sorting through your Junk folder and more time on productive tasks.
Better CommunicationWith emails going where they’re supposed to, you’ll reduce the risk of missing out on important updates or opportunities.
Peace of MindKnowing your email system is working effectively can alleviate the stress of potentially losing important messages.


Requires MaintenanceYou might need to regularly update settings and contacts to keep the system working as intended.
Not FoolproofSome legitimate emails may still end up in Junk, and some spam may still slip through to your inbox.
Initial Time InvestmentSetting up these changes may take a little time upfront, although it will save time in the long run.

Additional Information

While the steps outlined above will go a long way in ensuring your important emails stay out of the Junk folder, there are a few more things to keep in mind. For instance, regularly checking your Junk folder is still a good habit. Even the best systems aren’t perfect, and occasionally, a vital email might slip through the cracks.

You should also consider the content of the emails you’re sending. If you’re a business owner or marketer, avoid using spam trigger words in your subject lines and body text. Words like ‘free’, ‘guarantee’, and ‘no obligation’ can often flag your email as spam, regardless of your relationship with the recipient.

Additionally, encouraging your contacts to add you to their address book can help ensure your emails land in their inbox, not Junk. And remember, if all else fails, reaching out to your email service provider’s support can sometimes provide solutions tailored specifically to your account.


  1. Mark legitimate emails as Not Junk directly in the Junk folder.
  2. Add trusted senders to your Contacts.
  3. Adjust your Mail settings, particularly the threading feature.
  4. Review any Mail rules you’ve set up on

Frequently Asked Questions

Why do my emails go to Junk on my iPhone?

Emails can go to Junk if your Mail app’s filters suspect them to be spam or if you have Mail rules that misidentify them.

How can I prevent emails from going to Junk?

You can mark emails as Not Junk, add senders to your Contacts, adjust your Mail settings, and review your Mail rules.

Will these steps work for all email accounts on my iPhone?

These steps should work for most email accounts, but some email providers may have additional settings to adjust.

What if important emails still go to Junk after following these steps?

You may need to check for more specific settings in your email provider’s app or reach out to their support for assistance.

Can I mark an entire domain as safe?

This feature may be available depending on your email provider’s settings. You can typically add a domain to a safe sender list.


We’ve all experienced the frustration of missing an important email because it wound up in our Junk folder. But with the simple steps outlined in this article, you can significantly reduce the chances of that happening. Taking control of your email settings on your iPhone or iPad is not just about convenience; it’s about ensuring that you receive the information you need when you need it.

So take a few minutes to tweak your Mail settings, and say goodbye to the constant Junk folder checking. Remember, staying on top of your email game means staying on top of your life and work. Keep those important emails in view, and you’re sure to stay ahead of the game.