How to Fix Your iPhone When You Can’t Hear the Caller: A Step-by-Step Guide

Struggling to hear your caller on your iPhone is a common frustration that can disrupt your daily communication. To fix this issue, you can follow a series of troubleshooting steps that range from checking your volume settings to ensuring your phone’s software is up-to-date.

After completing these actions, you should be able to hear your caller clearly. If the issue persists, it may be a sign of a hardware problem, and you may need to contact Apple support or visit an Apple store for further assistance.


Have you ever been in the middle of an important phone call, only to realize you can’t hear the caller? It’s a situation that can cause unnecessary stress and inconvenience. Whether it’s a job interview, a call from a loved one, or a business deal, clear communication is crucial, and when you can’t hear the other person, it can throw a wrench in your plans.

This issue is particularly relevant to iPhone users, who rely on their device’s communication capabilities daily. And let’s face it, iPhone isn’t exactly a cheap investment, so when something goes wrong, solving the problem quickly is imperative. There are several reasons why you might be experiencing audio issues during calls, from simple volume settings to more complex software glitches. We’ll walk you through the steps to troubleshoot and fix the problem, so you can get back to smooth, clear conversations.

How to Fix Your iPhone When You Can’t Hear the Caller

Before we dive into the nitty-gritty of fixing your iPhone, let’s establish what these steps aim to achieve. By following these instructions, you’ll systematically eliminate the common causes of audio issues on your iPhone, hopefully resolving the problem without the need for professional intervention.

Step 1: Check the Volume

Ensure your volume is turned up during a call.

Sometimes the simplest solution is the right one. It’s easy to accidentally press the volume buttons on your iPhone and lower the sound without realizing it. During a call, use the volume up button on the side of your phone to increase the call volume.

Step 2: Clean the Receiver

Clean any debris or dust from your iPhone’s receiver.

Your iPhone’s receiver can get blocked with dust or debris, which can muffle the audio. Use a soft-bristled brush to gently clean the receiver, which is located at the top-front of your iPhone.

Step 3: Remove the Case and Screen Protectors

Remove any cases or screen protectors that may be blocking the receiver.

Some cases or screen protectors cover the receiver or are not properly fitted, which can affect call quality. Remove them and see if the audio improves.

Step 4: Test the Speaker

Use the speakerphone function during a call to determine if the issue is with the receiver.

If you can hear the caller clearly on speakerphone, the issue might be with the receiver. If not, the problem could be more widespread.

Step 5: Restart Your iPhone

Turn your iPhone off and on again.

A classic troubleshooting step for a reason – restarting your device can fix a multitude of issues. This step clears temporary files and can resolve glitches affecting the audio.

Step 6: Update iOS

Ensure your iPhone’s software is up to date.

Sometimes, a bug in the software can cause audio issues. Go to Settings > General > Software Update to download and install any available updates.

Step 7: Reset All Settings

Reset all settings on your iPhone.

This step should be a last resort before seeking professional help. Resetting all settings will return your iPhone to its default configuration and can fix persistent glitches. Go to Settings > General > Reset > Reset All Settings.


Simple and Quick SolutionsMany of these steps are quick and easy to perform and can be done without any technical expertise. This means you can potentially solve the problem within minutes.
Avoids Unnecessary CostsBy troubleshooting the issue yourself, you can avoid the costs associated with professional repair services, assuming the problem is not hardware-related.
Improves Understanding of iPhoneGoing through these steps can increase your understanding of your iPhone’s functionality and its settings, equipping you with the knowledge to handle future issues.


May Not Fix Hardware IssuesIf the problem is related to the iPhone’s hardware, these steps won’t resolve the issue, and you’ll need professional repair.
Can Be Time-ConsumingIf the issue isn’t resolved with the initial steps, going through the entire troubleshooting process can be time-consuming.
Potential Loss of Personalized SettingsResetting all settings will erase any personalized configurations you’ve set up on your iPhone, which can be inconvenient.

Additional Information

While the steps outlined should cover most scenarios where you can’t hear your caller on your iPhone, there are a few additional considerations. For instance, if you’ve recently dropped your phone or it’s been exposed to water, the issue could be related to physical damage. In such cases, professional repair might be the only solution.

Also, if you’re in an area with poor cell reception, it could be affecting call quality. Try moving to a location with better reception to see if the issue improves. Lastly, if you’ve tried all the steps and the problem persists, it’s worth considering if your iPhone is still under warranty or if you have AppleCare+. This could greatly reduce the cost of any necessary repairs.

Remember, regular maintenance of your device can prevent many of these issues from occurring in the first place. Keep your iPhone clean, avoid exposing it to extreme temperatures, and be mindful of software updates.


  1. Check the Volume
  2. Clean the Receiver
  3. Remove the Case and Screen Protectors
  4. Test the Speaker
  5. Restart Your iPhone
  6. Update iOS
  7. Reset All Settings

Frequently Asked Questions

What if cleaning the receiver doesn’t help?

If cleaning the receiver doesn’t fix the issue, proceed with the other troubleshooting steps, such as checking the volume or restarting your iPhone.

Can a software update really fix call audio issues?

Yes, software updates can resolve known bugs that might be affecting your call quality.

Will resetting all settings delete my personal data?

No, resetting all settings won’t delete your personal data, but it will reset system settings like Wi-Fi passwords and wallpaper.

What should I do if none of these steps work?

If none of these steps resolve the issue, it may be a hardware problem. Contact Apple support or visit an Apple store for further assistance.

Is it worth removing my screen protector?

If the screen protector is covering the receiver, removing it could potentially fix the audio issue during calls.


Nothing can be more frustrating than an iPhone that doesn’t let you hear your caller. But with these steps, you can troubleshoot and potentially fix the issue on your own. It’s always a relief to find a simple solution, but it’s equally important to recognize when professional help is needed.

Whether it’s a quick settings tweak or a more complex software update, becoming familiar with your iPhone’s functionality is a smart move. Keep these tips in mind next time you face audio issues during a call, and you’ll be back to smooth communication in no time.